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Retail Electric Provider (REP)
The company that sells your electricity plan and usually sends your electricity bill. Contact the REP for plan questions, billing questions, contract terms, payments, or changing plans.
Texas electric delivery company & outage help
Power Outage in Texas? Find the Right Delivery Company Fast.
Your retail electric provider sells your electricity plan. Your local electric delivery company — also called a TDSP or TDU — operates the poles, wires, meters and distribution system and is the company that responds to most local power outages.
Find Your Texas Electric Delivery Company by Address
If you do not know whether your service address is served by Oncor, CenterPoint Energy, AEP Texas, Texas-New Mexico Power, or Lubbock Power & Light, use the lookup below. Enter the ZIP code first, then begin typing the street address.
Service Address Lookup
Select the correct service location from the search results. Energy Ego will identify the delivery company associated with that electric meter location.
This lookup is for identifying the electric service location and its delivery company. It does not change your electric plan or submit an outage report.
Your delivery company will appear here
Enter a Texas ZIP code and service address, then select the matching location.
Who Handles What on a Texas Electricity Account?
The two-company structure in competitive Texas electricity markets can be confusing. Here is the simple version.
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Delivery Company (TDSP / TDU)
The local utility that owns or operates the poles, wires, meter and distribution equipment serving the address. Contact the delivery company for outages, downed lines, damaged utility equipment, or many meter-related service issues.
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ERCOT
ERCOT manages the flow of electric power across most of the Texas grid. ERCOT is not the local company that dispatches a crew to repair a neighborhood line, transformer or distribution outage.
Texas Delivery Company Power Outage Contacts
Use the phone number and outage resources for the delivery company that serves the affected address. During severe weather, online outage maps and restoration estimates can change as utilities assess damage.
Matches your service address
Oncor Electric Delivery
Primary territory: Dallas–Fort Worth, North Texas and portions of Central, East and West Texas.
Oncor operates one of the largest electric distribution systems in Texas. Customers in much of the Dallas–Fort Worth area and many surrounding communities report local outages directly to Oncor.
- Outage phone888-313-4747
- General service888-313-6862
- Text outageText OUT to 66267
Matches your service address
CenterPoint Energy
Primary territory: Houston and surrounding Gulf Coast communities.
CenterPoint Energy is the electric delivery company for much of the Houston metropolitan area. It maintains local electric distribution infrastructure and operates outage tracking resources for its Texas electric territory.
- Electric service800-332-7143
- Houston local713-207-2222
- Downed lines713-207-2222
Matches your service address
AEP Texas
Primary territory: South Texas, the Rio Grande Valley, Corpus Christi area and portions of West Texas.
AEP Texas serves both Central and North delivery territories under the AEP Texas name. The same outage number is used for customers across AEP Texas service areas.
- Outage phone866-223-8508
- Customer service877-373-4858
Matches your service address
Texas-New Mexico Power (TNMP)
Primary territory: Portions of North Texas, Gulf Coast communities and several noncontiguous areas across Texas.
TNMP serves communities in multiple separate Texas service areas, including Gulf Coast locations and communities north and west of the Dallas–Fort Worth region.
- Outage phone888-866-7456
- Electric hazard888-866-7456
Matches your service address
Lubbock Power & Light (LP&L)
Primary territory: Certified service areas within Lubbock.
LP&L operates the electric delivery system for its certified service areas in Lubbock. Customers can report electric outages directly to LP&L and view local outage information online.
- Outage phone806-775-2509
- Electric service806-775-2509
Why address lookup matters: ZIP codes can cross utility boundaries, and some Texas delivery territories are not contiguous. A street-address-level lookup is more useful than assuming the utility from the city or ZIP code alone.
What a Texas Delivery Company Does During a Power Outage
The delivery company is responsible for the local distribution infrastructure that physically carries electricity to homes and businesses. When storms, vehicle accidents, equipment failures, vegetation, heat, ice or other events damage the distribution system, the TDSP or TDU evaluates the outage and dispatches utility crews.
Why your retail electric provider usually cannot restore the outage
Your retail provider manages the electricity plan, customer account and billing relationship. It generally does not own the neighborhood poles, wires or transformers, so reporting a local distribution outage directly to the delivery company can route the issue to the organization responsible for restoration.
Why restoration times can change
Early restoration estimates may change as crews inspect damaged equipment. A broad outage can involve transmission lines, substations, main distribution circuits, neighborhood lines and individual service equipment, each of which may require different crews or repairs.
Texas Power Outage & Delivery Company FAQs
Who do I call when the power is out in Texas?
For a local distribution outage, contact the electric delivery company that serves the property. The delivery company may be Oncor, CenterPoint Energy, AEP Texas, TNMP, LP&L or another utility depending on the location. Use the address lookup above if you do not know which company serves the meter.
What does TDSP or TDU mean?
TDSP means Transmission and Distribution Service Provider, and TDU commonly means Transmission and Distribution Utility. In everyday Texas electricity conversations, both terms are used for the local delivery company that operates utility infrastructure and responds to distribution outages.
Is the delivery company the same company that sends my electricity bill?
Not necessarily. In competitive areas, the retail electric provider generally sells the plan and sends the bill, while the TDSP or TDU delivers the electricity over the local utility system. Delivery charges may appear on the retail provider's bill even though the delivery company is a separate organization.
Can I choose my electric delivery company?
Typically no. The delivery company is determined by the certified utility territory for the service location. Customers in competitive areas may be able to choose among retail electric providers, but they do not normally choose which utility owns the local distribution system.
Why can two nearby addresses have different delivery companies?
Utility boundaries do not always follow city or ZIP-code boundaries. Some ZIP codes and communities can include more than one electric delivery territory, which is why a service-address lookup can be more accurate than relying only on the city or ZIP code.
Texas delivery company outage resource updated October 3, 2026. Utility phone numbers and web resources can change; Energy Ego links customers to the delivery companies' official outage resources.