Texas electric delivery company lookup

Who Is My Electric Utility Company?

In much of competitive Texas, the company that sells your electricity plan is different from the company that delivers electricity to your home or business. Find your delivery company below, then learn exactly what it does, what it charges for, and who to contact when the power goes out.

Find your Texas electric delivery company

Search the service location by street address or ESI ID. Your delivery company is tied to the physical service location—you do not choose it when you shop for an electricity plan.

Look up the service location

Use the same Energy Ego ESI ID search used by our ERCOT tools.

Texas service-location lookup
Service address
Your electric delivery company
Delivery company found

Your utility delivers electricity. Your provider sells the plan.

This distinction is one of the most important things to understand about the competitive Texas electricity market.

The local delivery company

TDSP / TDU / electric utility

The delivery company operates the infrastructure that physically moves electricity to your service address. Its territory is assigned; customers generally cannot switch to another delivery company without moving to a different service territory.

  • Maintains local poles, wires and distribution equipment
  • Operates and reads the electric meter
  • Restores service after local grid outages
  • Handles many new-service and meter-related field activities
  • Assesses regulated transmission and distribution charges
The company you shop for

Retail Electric Provider (REP)

In a competitive retail area, the REP is the company you choose for your electricity plan. It purchases or procures electricity for retail sale, offers plans and contract terms, enrolls the account and typically bills the customer.

  • Offers electricity plans, rates and contract terms
  • Handles enrollment and most billing questions
  • Sends market requests for move-ins and switches
  • May bundle delivery charges into the bill or plan presentation
  • Does not own the local poles and wires simply because its name is on your bill
Daily Texas utility status

Live Texas Power Outage Map

View current Texas outage activity from PowerOutage.us, including customers without power, utility-level outages and county-level outage information.

Utility status viewed for
Live third-party outage information. PowerOutage.us updates outage information throughout the day from utilities and other sources. Energy Ego does not control or independently verify the live outage counts. For an outage at your address, use your delivery company's official reporting method listed on this page.

If the live map does not display in your browser, open the Texas outage page directly.

Open Live Texas Outage Map
Live outage data source: PowerOutage.us — Texas.

How to report a power outage in Texas

If your electricity goes out, report the outage directly to the electric delivery company (TDSP/TDU) that serves the address. In a competitive Texas market, your retail electricity provider usually does not dispatch the crews that repair poles, wires, transformers or local distribution equipment.

Step 1

Identify your electric utility

Use the address or ESI ID search above. Because utility territories can cross city and ZIP-code boundaries, the exact service location is more reliable than guessing from a map.

Step 2

Report the outage to the TDSP

Use the utility's official online outage-reporting tool or outage phone number. The sections below provide current reporting instructions for Oncor, CenterPoint Energy Houston Electric, AEP Texas, TNMP and LP&L.

Major electric delivery companies in competitive Texas

The service territory—not the retail electricity plan—determines the delivery company. Use the lookup above for an exact service location because city names and ZIP codes can cross utility boundaries.

Oncor Electric Delivery

North, Central, West and portions of East Texas

Oncor operates a large transmission and distribution footprint that includes much of the Dallas–Fort Worth area and numerous communities across North, Central, West and East Texas.

Customer choosesRetail electric provider
Oncor handlesDelivery system, meter & outages
Outage:888-313-4747
Customer service:888-313-6862
Outage line available 24/7.
Report an Oncor power outage

Online: Use Oncor's official outage reporting page. Phone: call 888-313-4747, 24/7. Customers enrolled in MyOncor Alerts can also text OUT to 66267, and the MyOncor app can report an outage.

Report outage online Call 888-313-4747
Current service-area map Outage map

CenterPoint Energy Houston Electric

Houston and surrounding Gulf Coast communities

CenterPoint Energy's Houston electric delivery business operates the transmission and distribution system across the Houston-area electric service territory, including many surrounding Gulf Coast communities.

Customer choosesRetail electric provider
CenterPoint handlesDelivery system, meter & outages
Outage / service:713-207-2222
Toll-free:800-332-7143
Use 713-207-2222 for downed power lines; call 911 for an immediate safety emergency.
Report a CenterPoint Energy power outage

Online: Open CenterPoint Energy's Action Center/Outage Tracker and choose the outage reporting option. The tracker can accept an outage report using information such as the phone or meter number and house number. Phone: call 713-207-2222.

Report outage online Call 713-207-2222
Outage tracker Electric delivery contacts

AEP Texas

South and West Texas

AEP Texas provides regulated electric delivery service across a broad South and West Texas territory. Customers may still encounter references to the historic AEP Texas Central and AEP Texas North divisions or rate areas.

Customer choosesRetail electric provider where retail choice applies
AEP Texas handlesLines, meters, delivery & restoration
Outage:866-223-8508
Customer service:877-373-4858
The customer-service number also handles safety hazards.
Report an AEP Texas power outage

Online: Use AEP Texas's official Report an Outage form. Phone: call 866-223-8508 for outages. For an immediate electric safety hazard, AEP Texas also lists 877-373-4858.

Report outage online Call 866-223-8508
AEP Texas service territory Outage map

Texas-New Mexico Power (TNMP)

Multiple non-contiguous areas of Texas

TNMP's Texas territory is not one continuous block. It includes service areas in North-Central Texas, along the Gulf Coast and in West Texas, making an address-level lookup especially useful.

Territory shapeSeveral separate Texas regions
TNMP handlesDelivery infrastructure & outages
Outage / service:888-866-7456
Use this number to report power outages or electric hazards.
Report a TNMP power outage

Online: TNMP provides an online form on its Contact Us page for reporting power outages or electric hazards. Phone: call 888-866-7456.

Report outage online Call 888-866-7456
Current service-area maps Power outages

Lubbock Power & Light (LP&L)

Lubbock-area certificated service territory

LP&L moved its certificated ERCOT service area into retail electric competition in 2024. In that competitive area, customers shop among participating retail providers while LP&L continues to operate the local delivery system.

Retail choiceImplemented in 2024
LP&L handlesLocal electric delivery system
Outage / service:806-775-2509
LP&L also accepts outage reports at LightsOut@LPandL.com.
Report an LP&L power outage

Phone: call LP&L's 24-hour outage line at 806-775-2509. Text or email: send the service address, phone number and outage details to lightsout@lpandl.com. You can also use LP&L's website to view the live outage map.

LP&L outage information Call 806-775-2509
Retail competition Power outages

Municipal utilities & electric cooperatives

Local service territories throughout Texas

Not every Texas address is in the competitive retail market. Municipally owned utilities and electric cooperatives often provide both local delivery service and the retail electricity relationship within their territories, unless they have opted into retail competition.

ExamplesCity utilities and member-owned co-ops
Retail choiceDepends on the specific utility territory
PUCT electricity information
Why we do not rely on a static statewide map: utility boundaries can be irregular, can split ZIP codes and cities, and market structures can change. A map is useful for orientation, but the service address or ESI ID is the better way to identify the delivery company for a specific meter.

How electricity reaches your Texas home or business

The competitive market separates several jobs that customers sometimes think belong to one electric company.

1

Electricity is generated

Power is produced by generators using natural gas, wind, solar, nuclear and other resources.

2

ERCOT coordinates the grid

Across most of Texas, ERCOT manages grid reliability, wholesale-market operations and standardized retail-market transactions.

3

Your TDSP delivers it

The local delivery company moves power over transmission and distribution facilities to the meter at the service location.

4

Your REP serves the account

In competitive areas, the retail provider supplies the plan, enrollment relationship and customer bill.

Report a power outage to your Texas electric delivery company

When a local line, transformer, pole or distribution-system problem causes an outage, report the power outage directly to the delivery utility—not the REP whose logo appears on your bill. The TDSP is generally responsible for local outage restoration.

Downed power line or immediate danger? Stay away from the line, keep others away, call 911 when there is an immediate safety emergency, and report the hazard to the local delivery company.

Texas electric utility FAQs

Answers to the questions customers most often have about delivery companies, ESI IDs, outages and electricity providers.

What is my electric utility company in Texas?

Your utility is determined by the physical service address. In a competitive ERCOT area, this is commonly called the TDSP, TDU or delivery company. Search your address or ESI ID above to identify the company associated with the service location.

Is my electric utility the same as my electricity provider?

Usually not in a competitive Texas electricity area. Your delivery company maintains the local delivery infrastructure and meter. Your Retail Electric Provider (REP) sells the plan, manages the retail account and generally sends the bill.

Can I choose Oncor, CenterPoint, AEP Texas or TNMP?

No. The delivery company is determined by the certificated service territory for the property. You can shop for eligible retail electricity providers when the service address is in a competitive retail area, but you do not choose the local TDSP.

Who should I contact when my power goes out?

For a local electric outage, downed line or delivery-system issue, contact the delivery company serving the property. The lookup above can help identify it. Your retail provider can help with plan, enrollment and billing matters but does not dispatch crews to repair the local distribution system.

Where can I see current power outages across Texas?

This page includes a live Texas outage map from PowerOutage.us. It can show statewide outage activity by utility and county. For an outage at your own service address, confirm your delivery company and report the outage directly to that utility using its official website or outage phone number.

How do I report a power outage online in Texas?

First identify the TDSP serving the address. Oncor, CenterPoint Energy Houston Electric, AEP Texas and TNMP provide official online outage-reporting options. LP&L currently directs customers to report an electric outage by calling 806-775-2509 or by texting/emailing lightsout@lpandl.com, while its website provides outage information and a live outage map.

What is an ESI ID and why is it useful?

An ESI ID (Electric Service Identifier) uniquely identifies an electric service location in the Texas retail market. It helps ERCOT, the TDSP and retail providers make sure enrollment, move-in, switch and meter transactions are tied to the correct service point.

Why does my electricity bill include delivery charges?

The local delivery system has regulated costs for transmission, distribution, metering and related services. Those delivery charges are assessed through the market and ultimately paid by customers. How they are displayed can depend on the retail plan and bill format.

Does changing electricity providers change who restores my power?

No. Switching retail providers does not change the physical delivery company assigned to the service location. The same TDSP continues to operate the meter and local delivery infrastructure.

Why can two homes in the same city have different delivery companies?

Utility service territories do not always follow city limits or ZIP-code boundaries. Some cities and ZIP codes cross multiple utility territories. That is why an exact address or ESI ID lookup is more reliable than choosing a utility based only on the city name.

Is every Texas customer allowed to choose an electricity provider?

No. Retail electric choice applies in competitive areas, but Texas also has municipally owned utilities, electric cooperatives and areas outside the ERCOT competitive market. Some municipal utilities or cooperatives may opt into competition, so the rules depend on the service territory.

Find your Texas TDSP before you shop or report an outage

Knowing the delivery company for a Texas service address makes it easier to understand delivery charges, meter responsibilities, how to report a power outage, and the difference between the local utility and the retail electricity provider. Energy Ego's ESI ID lookup uses the service location itself so customers do not have to guess from an old territory map.

For additional service-location information, visit the ERCOT ESIID Transaction Search or review the Texas Delivery Meter Read Schedule.

Updated: